1. Where is UAP INSURANCE?

We now have three branches in Kampala, with our head office on UAP Insurance Building, Plot 1 Kimathi Avenue. You may follow this map to the head office. Our other city branches are at Soliz House on Lumumba Avenue and Conrad Plaza on Entebe Road.

2. What is a policy Excess?

This is the proportional amount that a claimant pays in each and every claim lodged with the company. The purpose is to ensure that the insured takes care of his property given that he/she is also regarded to take a certain proportion of the risks. Excess amount varies from one policy to another and some policies do not have excess at all.

3. How often is the premium paid when one takes a policy?

For general insurance products, it is usually once at inception of the policy. However, there are premium financiers who can allow you to pay by instalments for a small fee.

4. How long is the insurance cover period?

Normally 12 months but shorter periods are available for General Insurance. Life Insurance products have a much longer cover period.

5. How do you arrive at the premium charge?

Insurance underwriters assess the risk to be insured and the period of insurance to determine an appropriate premium.

6. Why are premiums different for the same risk by different insurers?

Insurers perception and experience of the same risks differ. What is a bad risk to one insurer may not be the case with another.

7. Do you insure Taxis?

Yes we do. Well maintained taxis with speed governors fitted and in good condition are preferable.

8. Who are the Directors of UAP Insurance Uganda?

Mr. Gordon Wavamunno
Mr. Mathew Koech
Mr. James Muguiyi
Mr. Andrew Kasirye
Dr. William Kalema
Mr. Christopher Kirubi
Ms. Elizabeth James

See the profiles of our directors here.

9. Is UAP INSURANCE International?

UAP Insurance has offices in Uganda, Kenya and South Sudan.

10. Why is Third Party compulsory and what are the benefits?

To provide minimum benefits to those who may suffer injuries or death as a result of a motor accidents. Without this cover, victims would go uncompensated in absence of compulsory Third Party.

11. Why don't government vehicles purchase Third Party?

Because Government provides a fund to make good losses and/or damages inflicted/incurred. So they are in a sense insured by the government.

12. What happens if before the Expiry of the Insurance period the policy is cancelled?

Premium is usually refunded provided if no losses/claims have been paid.

14. Suppose after the expiry of the insurance term, there is no claim lodged, do you refund part of the premium?

No.

15. What is the objective of a Pension Scheme?

To create a fund/money (periodical earnings) for retirement or after leaving employment.

16. Who may join the Scheme?

Anybody of mature age and before normal retirement age.

17. How often do I pay?

Normally once a year but monthly or periodical remittances are acceptable

18. When do I retire?

That's optional but in Uganda the official retirement age is 55 years.

19. How much will my retirement income be?

Depends on your contribution rate, retirement age, return on investment and number of years you have been saving.

20. What will happen if I die before retirement?

All contributions plus interest are refunded/paid to next of kin. If there is life cover this is also paid to your beneficiaries.

21. What happens if I leave the Employer's service before retirement age?

Early pension - withdraw benefits are paid as a  lump sum in accordance with Tax Regulations.